ANZ Branch Rouse Hill

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Reviews of ANZ Branch Rouse Hill

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  Tina Lai Added December 25, 2023

  ★ ☆ ☆ ☆ ☆
  Not surprised to see this funny low reviews, only one star for this unsecured, impolite, irresponsible branch. No wonder the thief stole my card and come to this branch to take money, because this branch is not supporting victim at all
  ANZ send me a new bank card without me knowing they are doing this, and the thief knows! And the thief can activate the funny bank card and take money twice from this branch ATM!!!
  
  Sitting here waiting for no response and no manager is coming for this matter. This bank is so nice to thief, not good for normal customer. Keep your money away from this bank. We work so hard to get money, this bank is helping thief to stole money from our bank account.
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  Roya Ghassemi Broojerdi Added December 23, 2023

  ★ ☆ ☆ ☆ ☆
  I went to the branch today to let the young guy in branch know that he made a mistake and used my old married name and they send me a wrong debit card. He confidently said he was aware of mistake and called me few times and left a message.
  I did not receive any voice message and he did not even apologize for inconvenience .
  Could the bank train the staff regarding customer service?
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  Last Uchiha Added December 15, 2023

  ★ ☆ ☆ ☆ ☆
  Terrible bank, terrible service. Wife deposited money in the ATM and it took it, and didn’t provide a reason not to give it back, no receipt or didn’t give it back (lucky only took a $20 note) said will take weeks for a response. The opening and closing times are a joke, for someone that works in the city you guys close at 4?? What kind of joke is that, 9-4? People finish after 5pm.
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  Anthony James Added December 13, 2023

  ★ ☆ ☆ ☆ ☆
  Male Staff member no name tag. No interest. Dismissive and no interest. Was so annoyed I zipped my mouth and walked away.
  When I asked for a ref number he just yelled it out for all to hear. Could not even be bothered writing down.
  ;
  Ok. I get it.
  
  4pm 18.08
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  Dee KAY Added December 09, 2023

  ★ ★ ★ ★ ★
  I have been using this branch for a long time . Warren and his team are very helpful always and we have had very good experience so far . Today we met a lovely well spoken staff assisting us as well. The staff behind the counter were 2 very polite young gentlemen . I would recommend this branch . There can be a little wait time but much better to wait and be served courteously , professionally and with correct information . I dont generally write reviews but its important to acknowledge good customer service as its a rare commodity now !
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  Ben Added April 03, 2020

  ★ ☆ ☆ ☆ ☆
  This place has the worst service I’ve ever experienced you can never see anyone to open accounts or change info I will be moving all my money to another bank

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